Legal
Refund & Cancellation Policy
Last updated: 20 October 2026
Summary
| Situation | What you get |
|---|---|
| You cancel a 1:1 call 24 hours or more before it starts | Full refund |
| You cancel less than 24 hours before, or don't join | No refund (one free reschedule if the mentor agrees) |
| The mentor cancels or doesn't join within 15 minutes | Full refund, or a free reschedule if you prefer |
| SOP / resume review not delivered in the promised time | Full refund |
| Priority DM not answered within 24 hours | Full refund |
| Payment deducted but booking not confirmed | Automatic full refund |
1:1 video calls
You can cancel from your dashboard or by writing to us. If you cancel 24 hours or more before the session, you get a full refund.
If you cancel less than 24 hours before the session, or do not join, the session is treated as used and is not refunded, because the mentor kept that time for you. You may ask for one reschedule, which the mentor can accept.
If the mentor cancels or misses the session
If the mentor cancels, or does not join within 15 minutes of the start time, you get a full refund. You can choose a free reschedule instead. The mentor is not paid for that booking.
SOP / resume reviews
Once the mentor has started working on your document, the review cannot be cancelled. If the review is not delivered within the time shown on the mentor's page (usually 48 hours), you get a full refund.
If you are unhappy with the quality, write to us within 7 days. We will ask the mentor for one revision, and if the work clearly does not match what was offered, we will refund you.
Priority DMs
A Priority DM is complete once the mentor replies. If the mentor does not reply within 24 hours, you get a full refund.
Free services
Free counselling, free events, the university shortlister, scholarship tools and other free features have no charge, so nothing is refunded.
How refunds are paid
Approved refunds go back to the original payment method (UPI, card, net banking or wallet) through Razorpay. We start the refund within 2 working days of approval; your bank usually takes 5 to 7 working days to show it.
Payment gateway charges are not deducted from refunds that are due to a cancellation by the mentor or by UniCoach.
Request a refund
Write to support@unicoach.com with your booking details (name, email, mentor, date and payment ID). We reply within 2 working days.
You can also reach us through the contact page. See also our Terms of Service and Privacy Policy.