Privacy Policy

UniCoach Education ("UniCoach", "we", "us", or "our") respects your privacy and is dedicated to safeguarding student and user personal information. We operate our platform and study abroad advisory services under international privacy principles, including the Digital Personal Data Protection Act (DPDP) and GDPR standards where applicable.

This Privacy Policy applies to information collected through our website, AI tools, mobile interfaces, consultation forms, and direct interactions with our counselors.

Depending on your interaction with UniCoach, we collect:

• Identity & Contact Details: Full name, email address, mobile phone number, WhatsApp contact, city/country of residence.
• Academic & Profile Data: Degree history, GPA/percentage, graduation year, target intake, preferred study destinations (USA, UK, Canada, Germany, etc.), target budget, and course interests.
• Test Scores & Verification: Standardized test scores (IELTS, TOEFL, GRE, GMAT, PTE, SAT), English proficiency levels, and exam schedules.
• Application Documents: Resumes, draft SOPs, LORs, academic transcripts, and passport details when submitted for direct university application processing.
• Technical Telemetry: Device type, browser user-agent, IP address, and platform usage metrics to improve application responsiveness.

We process your data strictly to facilitate your study abroad journey:

By submitting your mobile number or email address on UniCoach (such as when calculating eligibility, requesting a callback, or registering for a webinar), you explicitly authorize UniCoach to communicate with you:

These communications may include admissions counseling calls, application deadline reminders, visa interview slots, and personalized scholarship updates. We never send unsolicited spam. You may opt out or pause communications at any time by messaging "STOP" or notifying your dedicated counselor.

We share student information strictly in the following authorized circumstances:

• Target Universities & Colleges: Submitting your application dossier, transcripts, and credentials to universities you have chosen to apply to.
• Accredited Service Vendors: Verified cloud service providers (AWS, Google Cloud) and transactional communication gateways (WhatsApp Cloud API, SendGrid) under strict confidentiality agreements.
• Legal Compliance: When required by lawful government subpoena, visa consular verification, or statutory regulations.

UniCoach employs modern enterprise-grade security protocols:

• Encryption in Transit: 256-bit TLS/SSL encryption for all data traversing between your device and our servers.
• Encryption at Rest: AES-256 standard encryption for stored databases and student document vaults.
• Role-Based Access: Access to student transcripts and personal files is restricted strictly to assigned certified counselors and admissions processing officers.

We use essential session cookies to remember your login state, study program bookmarks, and application form progress. We also utilize anonymized analytics to gauge platform speed and optimize page loading times. You can manage cookie preferences directly through your browser settings.

You have the right at any time to:

• Request a copy of your personal data held by UniCoach.
• Request correction of inaccurate or outdated academic records.
• Request deletion of your profile and uploaded documents (subject to retention rules for active university applications).
• Withdraw communication consent for marketing updates.

Our services are designed for students preparing for undergraduate, master's, or doctoral programs. If an applicant is under the age of 18, parental or legal guardian consent is required during consultation and application submission.

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated Data Protection Officer: